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National Call Center
Vocelli Pizza focuses on providing excellent customer service through our dedicated Call Center Team Members. The Call Center takes orders every day from open until close, providing customers quick response to their call and very accurate order entry. All call center Team Members are trained to up-sell on every order, resulting in a higher average ticket. Orders taken in the call center are transmitted to each store over the Internet, allowing Team Members in the store to focus on making and delivering a diversified menu of prepared gourmet Italian foods and pizzas. |
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| Our Call Center Team Members also handles customer complaints in a way that allows us to keep customers happy, and follows up on new customers to retain and build customer loyalty. |
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| The Center has the ability to store vital customer records that can be used for targeted “one-to-one” marketing purposes. These records can be used to direct-mail or e-mail customers specific offers, targeting retention and reactivation of your customer base. Customer records may also be used to profile your best customers demographically, geographically and psychographicaly. |
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| The Call Center is one way Vocelli provides superior service to our customers. |
On-Line Ordering |
| In addition to our efficient Call Center order entry solution, Vocelli Pizza also offers customers the ability to enter their orders directly through our interactive on-line ordering web-site. As with orders taken at our call center, customer generated on-line orders are sent to each store over the Internet. On-line ordering allows customers another way to interact with our brand, putting them in control. |
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